Privacy & Cookie Policy
Your Privacy Matters — Here's How We Protect It
At Dastyab.pk, we value your trust. This policy explains what personal information we collect when you shop with us, how we use it, and how we keep it safe. We only collect what's needed to process your orders and improve your shopping experience.
Last updated: April 2026
What Information We Collect
We only collect information that's necessary to fulfill your order and provide customer support:
Name & Contact Details
Your name, phone number, and email address — so we can confirm and update you on your order.
Delivery Address
Your shipping address — needed to deliver your order to the right location.
Order History
Details of what you ordered and when — so we can handle returns, exchanges, and support requests.
Browsing Data
Pages visited and device type — collected via cookies to improve your experience on the site.
How We Use Your Information
Your data is used strictly for the following purposes:
Processing your orders — confirming purchases, coordinating delivery, and sending order updates via SMS, email, or WhatsApp.
Customer support — responding to your questions, handling returns and exchanges, and resolving issues.
Improving our store — analyzing browsing patterns (anonymously) to make the website faster, easier to navigate, and more relevant.
Fraud prevention — protecting you and other customers from unauthorized transactions.
We will never sell your data. Your personal information is never shared with third parties for marketing purposes.
How Long We Keep Your Data
We only keep your data for as long as it's needed:
Order records — kept for 3 years to handle returns, warranty claims, and legal/tax requirements.
Customer accounts — kept until you request deletion. Inactive accounts may be removed after 2 years.
Browsing/analytics data — automatically deleted after 14 months (Google Analytics default retention).
How We Keep Your Data Safe
We take data security seriously and have put multiple safeguards in place:
SSL Encryption
All data transmitted between your browser and our site is encrypted.
Secure Servers
Your data is stored on protected servers with restricted access.
No Card Storage
We do not store credit or debit card details. All payments are Cash on Delivery.
Third-Party Services
We work with trusted services to run our store. These partners only receive the minimum data needed for their specific function:
Delivery Partners
Your name, phone number, and address are shared with our courier partners solely for order delivery.
Google Analytics
We use Google Analytics to understand how visitors use our site. This data is anonymized and helps us improve your experience.
Meta (Facebook & Instagram)
We use Meta Pixel to measure the effectiveness of our ads. You can manage your ad preferences in your Facebook settings.
Cookies We Use
Cookies are small files stored on your device that help our website work properly. Here's what we use and why:
Essential Cookies (Required)
These are necessary for the store to function. Without them, you can't add items to cart or place an order.
| Cookie | Purpose |
|---|---|
| PHPSESSID | Keeps you logged in during your visit |
| FORM_KEY | Protects forms from unauthorized submissions |
| MAGE-CACHE-* | Speeds up page loading by caching content locally |
| PRIVATE_CONTENT_VERSION | Ensures you see the latest page content |
| X-MAGENTO-VARY | Delivers the correct cached version of pages |
| USER_ALLOWED_SAVE_COOKIE | Remembers your cookie consent preference |
Analytics Cookies (Optional)
These help us understand how visitors use the site so we can make improvements.
| Cookie | Purpose |
|---|---|
| _ga / _ga_* | Google Analytics — tracks page views and visitor behavior (anonymized) |
| _fbp | Meta Pixel — measures ad performance on Facebook and Instagram |
You can disable cookies in your browser settings at any time. Note that disabling essential cookies will prevent you from placing orders on our store.
Your Rights
You have full control over your personal data. You can:
Access your data — request a copy of the personal information we hold about you.
Correct your data — update your name, address, phone number, or email from your account dashboard.
Delete your account — contact us to request permanent deletion of your account and associated data.
Opt out of marketing — unsubscribe from emails at any time using the link in the email footer, or contact us directly.
Children's Privacy
Our store is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will remove it promptly.
Consent & Legal Basis
By placing an order or creating an account on Dastyab.pk, you consent to the collection and use of your information as described in this policy. Our data practices comply with the Prevention of Electronic Crimes Act (PECA) 2016 of Pakistan.
You can withdraw consent at any time by deleting your account or contacting us. Withdrawing consent does not affect the lawfulness of data processing carried out before withdrawal.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised date at the top. We encourage you to review this page periodically.
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Questions About Your Privacy?
We're happy to answer any questions about how your data is handled. Reach out anytime.